PERSONAL IDENTIFICATION INFORMATION
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Site, register on our Site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, phone number. Users intending to use certain services may be asked for, as appropriate, residential address, date of birth, nationality, gender, identity documentation, and relevant bank and payment card information. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities. We may collect additional information you may disclose to our customer support team.
NON-PERSONAL IDENTIFICATION INFORMATION
We may collect non-personal identification information about a User whenever they interact with our Site. Non-personal identification information may include technical information about the User’s means of connection to our Site, such as details of the User’s browser, computer operating system, smartphone, the Internet service providers utilized and other similar information.
WEB BROWSER COOKIES
HOW DO WE USE YOUR PERSONAL INFORMATION?
The personal information you provided to VENDABUY will allow us to
- Fulfil your product or service order
- Alert you of new products or services, features, or enhancements;
- Handle/route your customer service or technical support questions or issues;
- Notify you promotions and offers.
- To improve customer service – Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To process payments – We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To fulfil compliance requirements – We may use the information Users provide in order to ensure that regulated companies which work with us are able to fulfil their obligations under legislation relating to money laundering, terrorist financing, and other forms of financial compliance. We only share this information with outside parties to the extent necessary to provide the service.
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. VENDABUY takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
WHAT TYPE OF COMMUNICATION MAY I RECEIVE?
Special Offers and updates
We will occasionally send you information on products, services and special deals and promotions. Periodic emails will also be sent updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If a User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time a User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
WHAT CHOICES DO I HAVE REGARDING THE COLLECTION, USE, AND DISTRIBUTION OF MY PERSONAL INFORMATION?
VENDABUY allows you to control the way that we use personal identifying information that we might obtain. At the time you provide personal information, VENDABUY may give you the option of declining any future offers or information about new products, promotions or services. In addition, many of the “mailings” that VENDABUY may send you, such as newsletters, have the procedures within them to cancel the receipt of any future mailings. Lastly you may be given the opportunity to “opt-out”.
HOW SECURE IS MY PERSONAL INFORMATION?
VENDABUY has taken steps to assure that all information collected will remain secure and in its original form, i.e. free from any alteration. As such, access to all personal information is strictly controlled.
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored and processed via our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. We store your personal and non-personal information securely throughout the life of your VENDABUY account on our computers in the United Kingdom, Malta and elsewhere in the world where VENDABUY facilities or our service providers are located. VENDABUY will retain your personal information for a minimum of five years or as necessary to comply with our legal obligations or resolve disputes. While VENDABUY cannot guarantee that unauthorized access by external parties will never occur, rest assured that VENDABUY takes great care in maintaining the security of your personal information and in preventing unauthorized access to it through the use of appropriate technology and internal procedures.
SHARING YOUR PERSONAL INFORMATION
We do not sell, trade, or rent Users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
WE MAY SHARE YOUR PERSONAL INFORMATION WITH:
- Financial institutions, payment processors, and identity service providers with which we operate.
- Service providers under contract who help with parts of our business operations such as fraud prevention, compliance, marketing, and technology services. Our contracts dictate that these service providers only use your information in connection with the services they perform for us and not for their own benefit.
- Law enforcement, government officials, or other third parties when:
- We are compelled to do so by a subpoena, court order, or similar legal procedure; or
- We believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of our User Agreement.
- Other third parties with your consent or direction to do so.
THIRD PARTY WEBSITES
Users may find advertising or other content on our Site that link to the websites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these websites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these websites or services, including their content and links, may be constantly changing. These websites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
DEACTIVATING YOUR ACCOUNT
HOW DO WE KEEP PERSONAL INFORMATION ACCURATE AND UP-TO-DATE?
We endeavour to ensure that the personal information it holds is accurate and up-to-date. We realise that this information changes frequently with changes of address and other personal circumstances. We can generally update your customer information over the telephone, by email from your registered email address or online via the electronic trading service.
WHAT IF YOU HAVE A COMPLAINT?
CONSENT TO PROCESSING
By providing any personal information to VENDABUY, all Users internationally fully understand and unambiguously consent to the collection and processing of such information. If you do not agree to this policy, please do not use our Site.
VENDABUY Cookies Policy
What personal information do we collect from the people that visit website?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information, Information required for “know your customer” and “anti-money laundering” checks where applicable or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To improve our website in order to better serve you.
- To allow us to better service you in responding to your customer service requests.
- To administer a contest, promotion, survey or other site feature.
- To quickly process your transactions.
- To send periodic emails regarding your order or other products and services.
- To follow up with them after correspondence (live chat, email or phone inquiries)
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use ‘cookies’?
What is Cookies?
Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. Cookies can store information about your preferences and other information that can be read by the website on any subsequent visit by you. The information stored in a cookie relates to how you browse the website and allows the website to remember you and your preferences when you return to it.
Cookies do not contain personal information from which you can be identified, unless you have provided such information to the website.
Types of Cookies
We use the following types of cookies:
Some cookies are essential for the operation of the Site. These cookies allow us to keep you signed in so you can move through the various parts of the Site without having to continually enter your details. Without them, users would not be able to sign in. These cookies don’t gather any information about you that could be used for marketing or remembering where you have been on the internet.
Performance cookies collect information about how you use the Site e.g. which pages you visit, and if you experience any errors. These cookies don’t collect any information that could identify you – all the information collected is anonymous and is only used to help us improve how the Site works, understand what interests our users and measure how effective our advertising is. Some of the performance cookies we use are issued as part of services provided by selected third parties, like Google Analytics.
We use functionality cookies to provide services or to remember settings to improve your visit to the Site.
Targeting cookies are linked to services provided by third parties, such as ‘Like’ buttons and ‘Share’ buttons for social network services. They are used to link to social network services which may subsequently use information about your visit to target advertising to you on other websites. Targeting cookies also provide advertising agencies with information on your visit to our Site so that they can present you with advertisements that you may be interested in.
You can control whether or not these cookies are used, but preventing them may stop us from offering you some services.
- Help remember and process the items in the shopping cart.
- Understand and save user’s preferences for future visits.
- Keep track of advertisements.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
What happens when users disable cookies in their browser:
If you turn cookies off, some of the features that make your site experience more efficiency may not function properly.
How to disable Cookies?
Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of the Site.
When a visitor requests any web page from the Site, our web servers automatically obtain that visitor’s domain name and IP address. The domain name and IP address reveal nothing personal about you other than the IP address from which you have accessed the Site. We use this information to examine our traffic in aggregate, to investigate abuse of the Site and its users, and/or to cooperate with law enforcement. We do not disseminate this information to third parties except in aggregate.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users.
We use Google AdSense Advertising on our website.
We have implemented the following:
- Remarketing with Google AdSense
- Demographics and Interests Reporting
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Opting out: Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
California Online Privacy Protection Act
According to CalOPPA, we agree to the following:
- By logging in to your account
- By chatting with us or by sending us a support ticket
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It’s also important to note that we do not allow third-party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
- Within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
- Send information, respond to inquiries, and/or other requests or questions
- Process orders and to send information and updates pertaining to orders. • Send you additional information related to your product and/or service • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in compliance with CAN-SPAM, we agree to the following:
- Not use false or misleading subjects or email addresses.
- Identify the message as an advertisement in some reasonable way.
- Include the physical address of our business or site headquarters.
- Monitor third-party email marketing services for compliance, if one is used.
- Honor opt-out/unsubscribe requests quickly.
- Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at [email protected] and we will promptly remove you from ALL correspondence.
VENDABUY, its directors, employees, servants and agents, affiliates or other representatives and their respective parent and subsidiary companies, shall not be liable in respect of any claims, emergencies, demands, causes of action, damages, losses, expenses, including without limitation, reasonable legal fees and costs of proceedings arising out of or in connection with the use and/or dissemination of personal information relating to you in accordance with this privacy statement and your consents.
Please note that the contents of this website, including this privacy statement, are subject to change by the VENDABUY with or without notification. The information in this website may be updated from time to time and may at times be out of date. VENDABUY accepts no responsibility for keeping the information in this website up-to-date or liability for any failure to do so.
You should be aware that where you link to another website from the VENDASITY.COM website, that VENDABUY has no control over that other website.
You may also contact us using the following information:
VENDASITY LIMITED (VENDABUY)
2nd Floor, 17 King Edwards Road,
London HA4 7AE,